We strive to ensure you are satisfied with your purchase. If you are not satisfied with your order, please read our Refund Policy below.

Eligibility for Refunds

To be eligible for a refund, you must contact us within 15 days of receiving your order. The item must be unused and in the same condition that you received it.

Process for Refunds

To request a refund, please contact our customer service team at support@promodevs.com with your order details. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved Refunds

If your refund is approved, a credit will be applied to your original method of payment within a certain amount of days.

Non-Refundable Items

Certain items are exempt from being returned. These include custom orders and perishable goods.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@promodevs.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@promodevs.com.

Contact Us

If you have any questions about our Refund Policy, please contact us at support@promodevs.com.